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PRIVACY POLICY

​Last Updated: February 12, 2026At XPLORE CATS (ABN: 27692995010),

We value your privacy as much as a smooth day on the water. This policy explains how we collect, use, and protect your information, particularly regarding the high-performance security we use for transactions.

 

1. Information We Collect

We collect information to process your orders and improve your experience:

Personal Identity: Name, delivery address, phone number, and email.Vessel Data: HIN numbers, serial numbers, and purchase history for warranty tracking.

Technical Data: IP addresses, browser type, and interaction data collected via the Meta Pixel.

Support Media: Photos or videos sent for warranty or repair evaluations.

 

2. Encryption & Payment Security (Stripe)

We take the security of your financial data seriously.

End-to-End Encryption: All payment traffic is encrypted using TLS (Transport Layer Security). This ensures that your credit card data is scrambled from the moment you enter it until it reaches the payment processor.

Payment Processing: All payments are processed securely through Stripe. XPLORE CATS does not store, nor do we ever see, your full credit card number.

Tokenization: Stripe uses "Tokenization" to replace sensitive card data with a secure, one-time-use token. This ensures that even in the unlikely event of a site breach, no usable payment data is accessible.

Compliance: Stripe is a PCI-DSS Level 1 Service Provider, the highest security standard in the industry. For more information, view Stripe’s Privacy Policy.

 

3. How We Use Your Information

  • Order Fulfillment: To ship your boat and provide "pink slip" details for registration.

  • Warranty Management: To maintain your 3-year PVC and 2-year accessory warranties.

  • Marketing: To show relevant ads on Facebook/Instagram via the Meta Pixel.

  • Safety: To contact you regarding product safety notices.

 

4. Cookies & Tracking

Our website uses cookies to function properly, prevent fraud (via Stripe), and analyze traffic (via Meta Pixel). You can disable cookies in your browser settings, though some checkout features may not work as intended.

 

5. Your Data

We do not sell your data. We only share it with:

  • Stripe: To process payments and prevent fraudulent transactions.

  • Freight Partners: To deliver your catamaran and accessories.

  • Meta (Facebook): To provide relevant advertising and track ad performance.

 

6. Your Rights (Australian Consumer Law)

In accordance with the Australian Consumer Law (ACL), you have the right to access and correct any personal information we hold. Our privacy practices do not override your statutory rights regarding product quality and fitness for purpose.

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7. Contact Us

For questions or to request data deletion, please contact: XPLORE CATS

Email: admin@xplorecats.com.au

ABN: 27692995010

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