Purpose This policy provides clear guidance for customers while protecting the integrity of
high-value marine products.
 

Warranty Returns (Australian Consumer Law)
●Coverage Includes: Manufacturing defects, structural faults, or production-related
seam issues.
● Does Not Cover: Accidental damage, punctures, general wear and tear, prolonged
UV exposure, or "change of mind" on used goods.
 

Assessment & Shipping Support We understand that shipping an inflatable boat is a
significant task. To make this as easy as possible:
● Initial Step: All claims begin with a photo/video assessment to confirm the issue.
● Freight Assistance: If the boat must be returned, we can help book the freight for you
using discounted commercial rates where available.
|● Cost Responsibility: If the claim is approved, XPLORE CATS pays/reimburses allshipping costs. If no manufacturing defect is found, the customer is responsible for shipping costs to and from our service location.
 

Change-of-Mind Returns Because inflatable boats cannot be resold once opened or inflated, change-of-mind returns are accepted only under strict conditions:
● Timeline: Within 30 days of purchase.
● Condition: Must be unopened, unused, and in original packaging.
● Costs: Customer is responsible for return shipping; original shipping costs are non-refundable.
 

Return Process (RMA Required) To initiate any return:
1. Contact support to request a Return Merchandise Authorization (RMA) number.
2. Once approved, package the item securely and clearly mark the RMA number on the outside.
3. Include a copy of your invoice or proof of purchase.
 

Processing Time Once received, please allow 14–21 days for inspection. Repairs requiring international manufacturer components may result in varied return times.
 

Shipping Responsibility Summary
● Approved Warranty Claim: XPLORE CATS pays shipping.
● Unapproved Warranty Claim: Customer pays shipping.
● Change-of-Mind Return: Customer pays shipping.
● Incorrect Item Supplied: XPLORE CATS pays shipping.